AFCA makes latest update to its public complaints database
Australian Financial Complaints Authority
The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers.
This update adds data covering firms with four or more complaints in the six months to 31 December 2022.
The AFCA Datacube is part of AFCA’s commitment to providing access to its data in a transparent and useful way to firms and consumers.
The data gives member firms a statistical understanding of how they compare within their industries. It can also help consumers and small businesses make informed choices when sourcing financial products and services.
The AFCA Datacube can be searched by firm name, or filtered by type of firm, product, service or postcode. It includes data since AFCA’s inception on 1 November 2018.
You can see a video overview of how to use the AFCA Datacube here.
About AFCA – The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent dispute resolution to individual consumers and small businesses when they are not able to resolve complaints directly with financial firms in banking and finance, insurance, investments and advice, and superannuation. AFCA aims to help the parties reach agreement, but it can issue decisions that are binding on financial firms.
