Sydney Times

MEDIA WATCH

Facebook and its apps, including Instagram and WhatsApp suffer a widespread outage with services disrupted for over 6 hours.

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Facebook and its apps, including Instagram and WhatsApp suffer a widespread outage with services disrupted for over 6 hours.

-Massive Social media blackout

Facebook  blamed the widespread outage across a suite of its social media and messaging services on faulty configuration changes on its routers.

“Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication,” Facebook said in a blog post of the global outage on Monday.

The Facebook, Instagram, and Whatsapp apps, all owned by Facebook, went offline for nearly six hours before some of them were restored. According to an outside traffick monitoring  firm, the outage appears to have been the most widespread in the company’s history.

Facebook apologized in its statement on Monday, (US Time) and Tuesday in Australia,..saying that the underlying cause of the outage impacted many of the internal tools and systems it uses in its day-to-day operations, “complicating our attempts to quickly diagnose and resolve the problem.”Later explanations veered toward DNS Configuration and then later on faulty equipment.

Facebook users using the platform for E-Commerce were especially hard hit,.. many losing valuable sales and income which can never be recovered.

“This disruption to network traffic had a cascading effect on the way our data centers communicate, bringing our services to a halt,” it said in a statement.

“Our services are now back online and we’re actively working to fully return them to regular operations,” the company said. “We want to make clear at this time we believe the root cause of this outage was a faulty configuration change.”

The company added that there is no evidence that user data was compromised as a result of the outage.

“We apologize to all those affected, and we’re working to understand more about what happened today so we can continue to make our infrastructure more resilient,” the blog post said.

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