About Sydney Metro
Sydney Metro is Australia’s biggest public transport project.
This new standalone railway will deliver 31 metro stations and more than 66 kilometres of new metro rail, revolutionising the way Australia’s biggest city travels.
Metro means a new generation of world-class fast, safe and reliable trains easily connecting customers to where they want to go. When services start in the first half of 2019, customers won’t need timetables – they’ll just turn up and go with a train every four minutes in the peak.
Technology will keep customers connected at all stages of their journey, from:
- planning at home using smart phone travel apps
- real time journey information at metro stations and on board trains
- accessing information and other public transport to help get to their final destination after they leave the train.
- This approach will help customers achieve their daily tasks, whether it’s getting to work, meetings, school or education, sport, a day out or running errands and of course, getting home.
When Sydney Metro is extended into the central business district (CBD) and beyond in 2024, metro rail will run from Sydney’s booming North West region under Sydney Harbour, through new underground stations in the CBD and beyond to the south west.
There will be ultimate capacity for a metro train every two minutes in each direction under the city, a level of service never before seen in Sydney. Sydney’s new metro railway will have a target capacity of about 40,000 customers per hour, similar to other metro systems worldwide. Sydney’s current suburban system can reliably carry 24,000 people an hour per line.
Sydney Metro, together with signalling and infrastructure upgrades across the existing Sydney rail network, will increase the capacity of train services entering the Sydney CBD – from about 120 an hour today to up to 200 services beyond 2024. That’s an increase of up to 60 per cent capacity across the network to meet demand.
What Sydney Metro means for you
Stage 1: Sydney Metro Northwest
Formerly the 36 kilometre North West Rail Link, this $8.3 billion project opens in the first half of 2019 with a metro train every four minutes in the peak. It includes eight new metro stations, five upgraded stations and 4,000 commuter car spaces
Stage 2: Sydney Metro City and Southwest
A 30 kilometre extension of metro rail from the end of Sydney Metro Northwest at Chatswood under Sydney Harbour, through new CBD stations and south west to Bankstown. It is due to open in 2024 with seven new metro stations and 11 upgraded stations.
Sydney’s new train
Sydney’s new-generation metro trains will make customer journeys easy – from level access with platforms to multi-purpose areas for prams, luggage and bicycles and real time travel information.
Fast, safe and reliable, the trains will operate exclusively on the Sydney Metro network and are required to run at 98 per cent on-time reliability. The new train is made by world-class manufacturer Alstom. It’s customised for Sydney but is based on the international Metropolis train, which is used in 25 cities including metros in Singapore, Barcelona and Amsterdam.
Please be aware of Sydney Metro construction activity in the CBD and to stay safe around construction sites.
As Sydney Metro construction increases in the CBD, please keep safety in mind – pay attention when crossing the road, be aware of increased truck movements and watch out for changed conditions around construction sites.
The new metro station construction sites look similar to other major development sites in the CBD – with buildings coming down, then excavation work deep underground before the new stations start to take shape.
Sydney Metro train features
- Level access between the platform and train and three double doors per side per carriage for faster loading and unloading.
- Heating and air-conditioning in all metro trains.
- A new generation of fast, safe and reliable metro train.
- At all times, a team of expert train controllers will monitor Sydney Metro, making sure everything runs smoothly.
- Wheelchair spaces, separate priority seating and emergency intercoms inside trains.
- Continuous mobile phone coverage throughout the metro network.
- Two multi-purpose areas per train for prams, luggage and bicycles.
Customers are at the centre of Sydney Metro’s stations, which are being designed to be an easy part of daily journeys. State-of-the-art technology will keep customers connected – from planning a journey from home using smart phone travel apps to real time information at metro stations and on board trains.
The modern stations will be fully accessible for people with a disability, prams and children, including level access between platforms and trains. Customer service assistants will be at every station and will also move through the Sydney Metro network during the day and night.
A better customer experience
When customers arrive at Sydney Metro stations, there will be safe interchange whether they are walking, cycling, catching the bus, taxi, or being dropped off. Clear signage will direct customers to platforms, other modes of transport and destinations around the station.
This door-to-door approach will help customers achieve their daily tasks, whether it’s getting to work, meetings, school or education, sport, a day out or running errands – and of course, getting home.
The Sydney Metro network will have three types of stations:
- Underground stations stations such as Crows Nest, Barangaroo, Castle Hill and Hills Showground are built underground in tunnels using a ‘cut and cover’ approach.
- Open cut stations such as Cherrybrook, Bella Vista and Cudgegong Road are built as open cut stations. They are open to the sky, but below ground level.
- Elevated stations such as Kellyville and Rouse Hill are elevated stations on the skytrain.